We are delighted to announce the WINNER of THS Rising Industry Star! – JERI COOPER.
Over the past 6 months, Jeri has shown her desire to learn and improve within the organisation. She was one of four employees that participated in an 8 week ‘server-coach program’; this was the first group within Accor Hotels worldwide to undertake this program. All of her actions were tracked to help improve upselling, and the results showed she had the highest average check per person that she served within the restaurant in this period.
Jeri has become a valuable asset to the food & beverage team through her customer service initiative and willingness to develop her role. Upon completing the server-coach program she has broadened her skill set by taking on bar shifts, which has enabled her to learn more about the beverage side of knowledge and service.
Jeri has earned herself numerous examples of amazing feedback on social media and within the Food & Beverage department, including Trip Advisor and also winning Food & Beverage employee of the month in May 2018. With all of her contribution and efforts, she has put into her professional development, we are looking forward to seeing another rising star within Novotel Sydney on Darling Harbour.