Meet Mathew Yong, The Hotel School Graduate
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Meet Mathew Yong, The Hotel School Graduate

Meet Mathew Yong, The Hotel School Graduate

Introducing Mathew Yong, The Hotel School graduate, currently working as an Assistant Chief Culturist at the newly opened Capella Sydney.  

Mathew started his journey in the hospitality industry as a Porter at Langham Sydney where he was responsible for making an excellent first impression on the hotel guests. He was able to hone his communication and customer service skills, and deliver exceptional service to the guests.  

In less than a year, he was promoted to Acting Chief Concierge role, and his hard work and dedication earned him a spot on the pre-opening team at Capella Sydney as an Assistant Chief Culturist. He now works alongside Jonathan Fambart, Chief Culturist at Capella Sydney, who is also The Hotel School Alumni.  

As a pre-opening team member, Mathew spent his day writing SOPs and preparing training programs for his colleagues before the official opening. Soon after the Capella Sydney officially opened in March 2023, he took on more responsibilities and focused on ensuring consistent, proactive delivery of 5-star quality and service. 

His ultimate goal is to join the C-suite of a 5-star luxury hotel group, and he pursues this by adhering to his mantra, which he learned from The Hotel School and real-life experiences. He leads himself with his HEAD (Hardwork, Energy, Authenticity, and Dedication) and others with his HEART (Humility, Empathy, Appreciative, Reliability, and Trust). 

When asked how The Hotel School prepared him for his career, Mathew replied,  

“The Hotel School provided me with a strong fundamental understanding of hospitality and allowed me to expand my network rapidly. The WIL and academic support teams gave me valuable insights on how to succeed in this industry.” 

Mathew has one piece of advice for anyone considering The Hotel School:  

“Don’t look any further. I can guarantee that The Hotel School is the best hospitality university in Australia!” 

Mathew’s success is a testament to The Hotel School’s vision, and we encourage future industry leaders to follow along on his career journey.  

Learn more about how to specialise in your degree to achieve your professional goals at The Hotel School Australia.

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